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"Disappointed Carriage House
FIRST THE PICTURES ARE PHOTOSHOPPED
I’m not one to write reviews or complain, so this is hard for me to write, I’m really disappointed with our stay at this carriage house. I had read the BAD reviews before booking, but it stated updated and nice, unfortunately, WRONG and not the current state of this property. There was a strong, unpleasant smell of MUSKY MOLD throughout the house. When I complained, they sent someone over to spray and clean the vent, which was filthy! The carpet was so dirty it was black, and I couldn't relax at all because of the overall lack of cleanliness.
Additionally, the pool connected to the house was noisy and distracting, which didn’t help the situation but tolerable. Sadly, this experience has left a bad impression, and I won’t be using this rental company or this particular carriage house again. We usually love staying in carriage houses, but this one was a disappointment.
I’m convinced the reviews are fake emails and not correct.
"
Oct 01, 2024 - Katharine G., Johnson City, TN
"Southern Serenity
We had a great stay here. Management company were very easy to work with and the location of the house was great! Very comfortable stay and will definitely book again! "
Sep 23, 2024 - , Peachtree City, GA
"Very Comfortable
Great Location. Well stocked for being a carriage house. "
Sep 03, 2024 - Chelsea R., Metairie, LA
"Great stay!
Just as described. Perfect for our family. Appreciated the extra bath towels they already had on hand. "
Aug 24, 2024 - , Topeka, KS
"Mother-daughter get away
Perfect location! Clean property, friendly host, excellent trip!"
Jun 25, 2024 - Jadi D., Raceland, LA
"RB Serenity
The location was perfect! We could walk to everything. We brought electric bikes so we were able to travel to other towns as well. Perfect spot in garage to charge our bikes at night too. Will be back for sure!"
Jun 21, 2024 - Cyndi C., Saint Petersburg, FL
"Mother - Daughter weekend
We loved staying at Southern Serenity Carriage house. It was a perfect distance from the beach and we walked everywhere all weekend. Never once getting in the car. Plenty of options for dinner, coffee, etc in Rosemary. Communication with staff was excellent. While the carriage house was fine for us, it is beginning to show its age. Even though it was clean, dingy would be my best description. Also, there needs to be a door on the upstairs bathroom - a curtain is not enough. That said, we enjoyed our stay and will visit this carriage house again. "
May 13, 2024 - Janet I., Dallas, GA
"Perfect space for our family of 5!
The location was perfect. We loved being in the town of Rosemary Beach...walking distance to two of the pools, the town center, and beach access. We were also walking distance from a little shopping area of Seacrest. We highly recommend the short drive to the Donut Hole on 30A for breakfast! Sleeping arrangements worked out well for me, my husband, and our 3 children. Rental cleanliness was comparable to other rentals managed by a company rather than individuals. They never are thoroughly cleaned but it wasn’t horrible. We were satisfied with our stay. Customer service was top notch! That was a big plus. Anytime we needed anything, we could text and get a prompt response! "
Apr 13, 2024 - , Latonia, KY
"Thanks Again!!!
This is the second time at this property. Location and space are great and the property managers are easy to work with."
Mar 23, 2024 - Gail H., Plano, TX
"Spring break 2024
We enjoyed our stay in Rosemary Beach and the location was perfect! The cottage was cute and accommodated our family of 4. We will be back! "
Mar 17, 2024 - Michelle G., Ashland City, TN
"best vacay ever!
My best friend and I decided to do a last minute get away to escape mardi gras and we are so glad we did! The property was exactly what we needed and were looking for. It was extremely clean with such great use of the small space. The property management company was extremely responsive and very accommodating. The location of this rental is unmatched with it being in the middle of everything. We will be doing a Rosemary Beach trip every year and will always book with !"
Feb 14, 2024 - , New Orleans, LA
"16th Birthday Trip!
Our carriage house was cute and in a great location! It was clean and tidy. My only critique would be that there were ants in the downstairs bedroom. When I let know, they offered to come spray and explained the situation. "
Sep 28, 2023 - , Brandon, MS
"Good location and value
We agree with other reviews stating the unit needs some TLC. Overall the unit does have some ware and tear (i.e. blinds need fixed as cords are broken or don’t go down all the way, floors could use a deep clean, fridge water purifier need replacing, etc.), but it gets the job done fine. The fridge had a good ice maker to fill up our small cooler bag each morning and the unit cooled down well in the evenings. It also offered the right amount of space for our party of 2.
We look past the cons as for us, the location of this unit to the Rosemary Beach town square and beach access (Walkover H and I) are really convinient and we come to Rosemary to either be at the beach or out enjoying the area. If this is your same idea, then this unit gets the job done for a reasonable price compared to other carriage house we priced during the May-23 time frame.
The unit could house two couples easily, as the upstairs room has two double beds, more than this you would be cramped. The unit would also hold a family of 4 (2 adults, 2 kids) easily, but mind the winding staircase to get to the second floor and staircase to get into the unit (+10 steps).
We rate the unit 4 out of 5, based on the TLC needed, as we have stayed in other carriage houses that were in better shape and offered similar amenities, but overall we would stay in the unit again if available based on upon the location and reasonable price.
Pros
- Location to walkthroughs H and I
- Location to town square
- Comes with 2 bikes
- Full size fridge with ice maker and water purifier
- Two full baths
- Good A/C
Cons
- Lacks closet space; very small hanging area in each bedroom
- No provided clothes hangers in unit
- Minor TLC needed throughout unit
- Lots of steps up to unit, but expected with carriage house unit
- Pillows are flat and need replacing
- Winding staircase to second floor (not suited for older guests or individuals"
May 29, 2023 - Garett B., Kansas City, MO
"Southern Serenity Carriage House review
Our overall rating is good for the property - location and amenities were what we expected from a Rosemary Beach rental. Pictures of interior make property look somewhat nicer than it really was.. Property shows aging (furniture, paint, appliances) and could use an update. Some other items that brought down the overall satisfaction rating - no real closet space and no dedicated parking space which makes it very difficult to park nearby any time other than the morning. Property did allow less than 1-wk rental duration, which was a plus for us. We would recommend this property to friends with the understanding of some of the shortcomings. Location was excellent."
Apr 09, 2023 - Roland B., Roswell, GA
"HOME NEEDS ATTENTION and TLC
Hi. The house is in a very good location; however, the house is very worn and needs lots of attention. Paint is chipping, rugs are disgusting, floors and whole house need a good cleaning, etc. There was a leak from upstairs shower, but company seemed to fix promptly. "
Mar 13, 2023 - , Dunwoody, GA
"Will rent again!!!!
I had been coming to the Rosemary for the last 9 years, and we had rented different locations. is the best overall. The service is beneficial 24 hours. Thank you!!!!"
Aug 06, 2022 - Bing E., Decatur , GA
"SouthernSerenity Cottagr
Lovely rental in the heart of Rosemary beach- convenient to beach,pools, shopping and restaurants."
Jul 24, 2022 - Stephanie B., Madison, AL
"Carriage house in great location
We loved the location. Perfect rental for a family! Close to everything!"
Jul 18, 2022 - Michelle E., Fayetteville, AR
"Beautiful vacation. We will be back!!
Perfect location to center of town and beach. Excellent communication with the rental company. Easy access. "
Jun 08, 2022 - Debbie G., El Segundo, CA
"Short getaway
We spent a few nights and were so pleasantly surprised by the perfect location. It is a very short walk to the middle of town and all the restaurants and shops and the beach. Very clean, nicely appointed and great size for a couple or small family. The only negative is the lack of parking on the property, but we didn’t have an issue finding something on the street near by. Would rent again! "
Apr 20, 2022 - Derrick R., Homewood, AL
"Needs TLC and nothing about it is Luxury
Rented from a company with 'luxury' in the name whom we've stayed with several times in Rosemary. NOTHING ABOUT THIS IS LUXURY and we all agreed should not be on the market to rent especially when you advertise as luxury properties.
It had a heavy cleaning odor upon first entry and we decided that was likely to coverup the mildew smell we found every other time we entered during our stay. Had to launder everything in the suitcase upon returning home due to mildew odor. There is no door on the upstairs bathroom nor was there anywhere to put bathroom items with a pedestal sink. I used an ironing board to store my clothes on because the small dresser was used by the other occupant on the other side of the room. To be fair, we did reach out to the property management company and they provided a small shelf the first day. When we called, they didn't know what we were talking about because they had never been in the property! It is in need of some serious TLC including dusting (vents, windows) painting, etc. The towel bar and TP holders both fell out of walls. Even the entry stairs are in need of work. A beach property, especially one that is rented, is something that needs constant care and this one feels like it was forgotten. We knew it was small but since there were three of us for a quick weekend it looked fine. It was definitely not up to the standards of the other properties we've stayed in before from the same company. Location was the absolute single best thing about this. So easy to get everywhere. I would not stay here again nor recommend it but if you do stay, note there is no parking and when Rosemary is packed that would be an issue. "
Nov 13, 2021 - , Austin, TX
"Run down
Location is great. Property needs updating and cleaned. "
Nov 06, 2021 - , Roswell, GA
"Rosemary Get-Away
I have been visiting RMB for 15+ years and have stayed in houses, carriage houses, flats, etc and this was by far the worst place that I have rented. It is not even close to the typical quality of rental that I would expect in RMB. The beds were comfortable is the only positive that I can give."
Oct 15, 2021 - , Dallas, TX
"Great location!
This stay was in a great location and we loved being able to walk to everything nearby including the beach! The house could use a few updates and repairs on the inside, and the staircase was inconvenient as we continued to hit our heads on it when walking past. However, it was very clean, had everything we needed and was a great hangout spot in the evenings when we weren’t at the beach! "
Aug 03, 2021 - , Angleton, TX
"Disappointed
I hate writing negative reviews, I think this may be the third time in my life I’ve done it. I’m not a complainer & choose gratitude every chance I get. Only reason I’m doing this review is because we had something happen that never should have & I think it should have been handled much differently once I privately brought it to their attention. I’ll address just a couple of things then hit on the main reason I decided to write the review.
I know the price is almost 100% based on location, because it’s a significant price per night for the size and amenities, but you’re in the heart of Seacrest & Rosemary.
It’s basically a place to lay your head & be near everything.
The staircase is a slight hazard, there’s very little room between the table & stairs & we all almost hit our head multiple times.
The biggest deal was that on the morning of checkout, which is bright & early at 9am, the cleaning people entered the property very early, well before 9a while we were all still deep asleep and someone actually came into our bedroom. The door isn’t quiet and it woke me. I was in such a deep sleep I convinced myself I was dreaming or that maybe it had been one of my boys. Our alarms went off at 7:45a and we got up & began packing, & discovered all of the cleaning supplies had been left in the very small kitchen/walkway where you enter/exit to go down the outside stairs. Not only did the cleaning people come in well before our checkout time, they entered our bedroom, then left all of their supplies in the house & right where we would need to be going in & out. I immediately text the property manager with details & pictures. I received a call after they opened. She was confirming she understood me correctly, then sincerely apologized & said that never should have happened... and that was it.
I own a business. I think there’s a right way to handle something like this. Thankful for "
Jul 28, 2021 - , Mobile, AL
"Perfect fit for small families
We really enjoyed our stay at this place, clean, unbeatable location. just a suggestion more than a complaint, the mattress from the sofa bed is too thin and we believe not enough for a three-day stay. Other than that just wonderful!"
Jun 04, 2021 - Jesus P., Chamblee, GA
"Great getaway
We really enjoyed our visit. The location was great. Perfect for my husband and I."
May 02, 2021 - , Glenview , IL
"Lacking basics
Stayed in this unit with a friend durning the week. The units was clean the location was really perfect. I stay in Rosemary a couple of times a year and have not used this agency before. I did have several question/issues and the response time form the agency was poor. As far as the house there were no lamps in the den or upstairs bedroom. No chairs on the small balcony. And a few more issues. "
Feb 27, 2021 - Kim S., Midland, TX
"Cute House, Great Location but leaky shower
Stayed for 3 nights for fall break, family of 4. Location is 3 minute walk to beach, close to shops and pool. Very clean and nice decor, however, pics make the space look much bigger than reality. I loved having two bathrooms, unfortunetly, the upstairs shower leaked into the kitchen on day 2. Maintenance caulked the next day and assume they will need to cut into drywall to actually fix the leak. We also had ants, a result from hurricane activity and they immediately sprayed for that. I think it was bad luck we had those 2 issues. This house is perfect with two little children, mine are 10 and 16 so we were a bit cramped."
Oct 19, 2020 - Robinette G., Nashville, TN
"Nice Carriage House
Good location,clean and nice place. As expected"
Oct 16, 2020 - Darius B., Darien, IL
"Southern Serenity at Rosemary Beach
We pre-paid the vacation rental only to have a tropical storm come through the area. We were unable to use the rental and no refund or rental credit is available. Very frustrating. Probably will not us 30A again."
Oct 16, 2020 - , Plano, TX
"Great Carriage House in an amazing town!
Kudos to , as they were one of the best I’ve ever worked with!"
Jul 10, 2020 - , Nashville, TN
"Awesome location
We loved this cozy carriage house. The location is fantastic and the lay out for our family of five worked great (mom dad 3 little kids). The full size kitchen appliances are nice too. The beds were so cozy! One thing to note the laundry is in the garage, it’s not ideal if you plan on washing up clothes on the trip but it’s better than nothing. "
Jul 09, 2020 - Ashley B., Cincinnati, OH
"Perfect Carriage House in Rosemary Beach!
Our family of 5 loved this carriage house and the management company was so easy to work with. I read other reviews complaining about the layout, but this is one of the largest carriage houses we've stayed in and we've stayed in a lot of them in Rosemary Beach over the years. The dishwasher and full-size fridge are so helpful during a week at the beach and some don't even have them. Thank you to 30A Luxury for making our stay a truly memorable one!"
Jan 28, 2020 - , Huntsville, AL
"New Years GetAway
The space is mostly accurate as shown in photos, clean and bright.
Beds are comfortable.
Would have preferred to know that the upstairs bathroom is not private from the bedroom. Sink is IN the bedroom and toilet/shower are separated with a fabric shower curtain. It was fine for one person but otherwise awkward.
Wifi was spotty to non-existent when we first arrived but Prop Mgt showed up right away with a router that solved the problem. Suggestion to tidy up/conceal the kitchen utensils that sit on open shelves, not shown in photo.
Quiet, in a great location. Wonderful to have bikes, pool access and beach chairs. Super easy check in/out...We had a great time, thank you!"
Jan 17, 2020 - , Bridgewater, CT
"Wonderful time at Southern Serenity Carriage House
We had a wonderful time in the Southern Serenity Carriage House. The carriage house was so well done and had everything we needed. We took our teenage son and his friend and it was the perfect size for the 4 of us. The location is ideal - within walking distance of the beach, the town center and surrounding areas as well. We used the bikes and beach chairs. We will definitely be back!"
Jan 16, 2020 - Todd F., Houston, TX
"Comfortable and convenient
We spent part of our fall break at the Southern Serenity Carriage House. Had a great time and felt right at home. Great location to everything and well maintained. Had never been to Rosemary Beach before - what a cool beach town. "
Oct 20, 2019 - Nathan F., Greenwood Village, CO
"fall break
small space but very cute and well-thought out. needs small table and chairs on balcony for coffee at sunrise."
Oct 17, 2019 - , Germantown, TN
"Exotic and Luxurious
As soon as we arrived in Rosemary Beach, the property was available. Everything was available for our stay, including riding bikes, plenty of towels, kitchen utensils, coffee maker, etc. The carriage house was perfect for the four of us, with room to spare. The location was IDEAL, within walking and riding distance to shops, restaurants and the beautiful beach. The only complaint I have is that although the carriage house was clean, there were some ants inside the property, which is an easy fix. However, on my next vacation at Rosemary Beach, I would stay at Southern Serenity Carriage House again and again !"
Aug 28, 2019 - Saragene B., Adamsville, AL
"Perfect Spot!
Worked out perfect for my Adult children who came to attend a wedding! Only issue was they started cleaning the house prior to my daughter leaving and she had to retrieve some of her clothes from the linens. "
Jul 19, 2019 - Sallie C., Mobile, AL
"Girls trip
We loved our carriage house! The things that count were all wonderful! Clean, great shower, good linens, comfy bed, location and quiet. All of these things were perfect! one small the upstairs bath, you really need to add some type of table next to the sink. There was no where to put curlers, make-up etc. But otherwise, we absolutely loved it!"
Jun 15, 2019 - , Houston, TX
"Carriage House with Great Location, limited space and amenities
Location was perfect - easy walk to beach, downtown Rosemary and Seacrest, and close by pools. Unit was small but adequate for family of four. The recent remodel is nice enough, but the winding staircase to the second level sticks so far out in the passageway between the kitchen and sitting area that you literally have to duck under it to get by - we had to put a flag on it to make sure we didn't run into it when walking through. We had some other issues - two of the three TV's did not work, the ice maker did not work, there were no oven mitts to retrieve hot items from the oven, most of the dishes were dirty, there was no furniture on the deck, and parking is first come, first serve on the street. None of these kept us from enjoying the beautiful location, but we have stayed at other carriage houses in the community and all were roomier and better planned."
Nov 16, 2018 - Joel B., Brookhaven, GA
"Loved the Carriage House. Perfect for our family of three.
Our first impression of the Carriage House was that everything looked brand new. Loved the decide. It is small, and while it can sleep 8 people (two on pullout couch), I wouldn’t recommend it. The TV area of the downstairs only seats 3-4 comfortably on one couch and one chair. There is a small table in the dining area that seats 4, but we had to push it against the wall, making it a two top, in order tim order to clear the spiral staircase leading up to the bedroom upstairs. The full kitchen a fridge with ice maker (although we couldn’t get it to work), dishwasher, stove and microwave. All new. Very little counter and cabinet space. All groceries must be stored in a small open book case by the door. Didn’t bother us, as we ate all meals out except breakfast. The downstairs master bath is small, only one person at a time in there, but that didn’t bother us at all. The master is also very small. They managed to squeeze a dresser in there, but you had to sit on the bottom of the bed and turn to the side in order to open the drawers enough to get your clothes in. They managed to get two bedside tables in there, but only one had a lamp. Would have been better if my husband had a reading lamp on his side also. The bed was a queen and lovely. Very comfortable bedding and mattress. The upstairs bedroom has two queens crammed in and no door on the bathroom, just a curtain. Might be awkward if you had more than one person sleeping up there. Also, be warned, while there is a small balcony, it doesn’t have any seating, and no view of anything but the driveway. Parking was a problem. We’re werent sure if the driveway in front of the garage was for us, or reserved for the guests in the main house. Once those guests arrived with two cars, we were forced to park on the street the rest of the trip, and at times, fairly far away. The two bikes that came with the unit were really nice. The complementary coffee, creamer, sugar and filters we"
Nov 13, 2018 - Gail S., Memphis, TN
"Great vacation place
We had an amazing time, loved everything about Rosemary, been coming here for 4 years now.
Property management was the best, answered my questions within few minutes, they really do have caring people working there."
Oct 30, 2018 - , Smyrna, TN
"Great location in the heart of Rosemary
Very nice and clean rental. Perfect for a girls weekend getaway! "
Oct 30, 2018 - Heidi S., Biringham, AL
"Southern Serenity Carriage: Not up to RB standards
We've stayed in 6 places in RB, and we love visiting this beach. This carriage house is below RB standards. It's not the smallest place we've stayed in here, but it's by far the worst. The upstairs Tvs don't work; ice maker was spotty; silverware had food on it; trash under the beds (panties, panty liners, food, bottles); there were not 6 bikes provided for cottage and carriage upon arrival; no teakettle to boil water; no way to watch dvd/bluray; missing pillowcases; missing Amavida coffee. I was told an AppleTV was provided for watching movies. Couldn't be found. (Am I really the only person who brings their kids' favorite movies on vacation?)
And the worst part: 30A Luxury boasts this place is "perfect" for kids. Guys, I have never stayed in a more obviously not kid-friendly place. Those spiral stairs in the middle of the property are a hazard. The pictures do not depict the truly small space you have to walk to avoid bumping your head. On top of that, the edge of the stairs are metal and rough. They would absolutely draw blood. And they are at the exact height of my 4 and 2 yr old. I'm shocked nothing has been done, since I can see multiple guests have complained about them.
30A Luxury had other homes available during our stay, but we were going to have to pay $1,300 to move. This is the first time I've ever wanted to move, but we couldn't afford to. We felt trapped with our decision to stay here. It was upsetting to know there was a space available, but I would have to pay so much just to be comfortable and not worry about my kids and those stairs.
30A Lux did provide us with a lot of what was missing. But, honestly, who wants to keep calling management while on vacation over things that are supposed to just be there?
We stayed with 30A Lux because they were so great on our last trip here, but they really dropped the ball this time. If I book with them again, I'll consider it a gamble.
All that being said, the location of this carr"
Oct 03, 2018 - Amanda S., Millbrook, AL
"Katy’s Birthday Annual Trip
We loved the property! The only issue was the staircase. It’s not safe. We dodged hitting our heads on the steps numerous times. We had to continue to warn everyone to duck or just watch out. Perhaps someone could place some kind of rubber piece on the edges so it will be less of a blow if one does hit their head.
The location is very ideal! "
Aug 02, 2018 - Aja R., Covington, LA
"Modern, Comfortable Carriage House
Modern Carriage House has everything you need for a relaxing beach vacation. Just a few blocks to beach or town. 3 comfortable Queen beds and 2 full Baths, nice living room area and enough room for family or friends without feeling too small. Bikes were great and used daily."
Jul 03, 2018 - , Golden, CO
"This is the perfect carriage house in Rosemary Beach!!
We had such a wonderful time in this carriage house and would definitely recommend it to anyone!! It was recently completely remodeled and it is gorgeous!! New comfy beds and all new furniture, yes please! The service by the management company, , was also top notch. They called us and checked in during our stay and have a really neat app that has all the info about the property and area you need. And they were super responsive and helpful when we had questions. We can't wait to come back and stay here and will definitely rent through 30A Luxury again!! "
Jun 09, 2018 - Rebeca R., Atlanta, GA
"Perfect weekend getaway
Great place! Clean and location is great!"
Apr 20, 2018 - Autumn J., Atlanta, GA
"Amazing customer service!
Chris provided us truly amazing customer service for our spring break stay. A last minute issue with our original property came up and he spent over an hour on the phone and on email with me on a Saturday night to secure a house that was even better than our original selection. He checked on us several times during our stay just to be sure we had everything we needed. We will always use for our trips to Rosemary!"
Mar 19, 2018 - , Austin, TX
"Exceeded Expectations
I stayed here with my mom for a long weekend and it was amazing! We absolutely loved this cute little space. Very clean, great management, perfect location! We'll definitely be staying here again! "
Nov 10, 2017 - , Thompsons Station, TN
"Not so serene
While there has definitely been some newer furniture purchase for this unit it has not been renovated. Our ceiling leaked and it was apparent has been doing so because there were stains and mildew. The floors were dirty, and cracked. The bathrooms had obviously not been updated in a long time and even the knobs in the kitchen from cabinet to cabinet did not match. The only closet on the lower level is literally 6 inches wide and stuff with pillows so we are forced to trip over suitcases all weekend. The only dresser provided is so close to the bed that you literally can't open the drawers. The unit was less than ideal for us. However, the service company was wonderful. When we broke a glass they came to fix it right away and when we had problems with the leak they also came right away. They also answered any questions we had very quickly. The location is also nice - easily walkable to pools, restaurants etc. "
Oct 19, 2017 - , Peachtree City, GA
"Great trip
We thoroughly enjoyed our stay in this carriage house. It was perfect for a three night trip to the beach for us."
Aug 07, 2017 - Bob S., Atlanta, GA
"Best family vacation ever!
From the moment we arrived we knew by far this was going to be a vacation to remember! The carriage house was perfect for our small family. We learned that you park your car upon arrival and literally don't use it again until your departure. We walked or rode bikes to everything! Beautiful architecture, incredible resturants and unique shopping. We loved the quaint town and will be returning next summer!"
Jul 29, 2017 - Karen S., Beumont, TX
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