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Jun 21, 2024 - Lawrence R., Troutdale, VA
"Moana Room
Stayed in the Moana room for two nights! We had an issue with our door, but staff was very responsive and professional. The view was amazing, the room was clean and the fresh fruit was a nice, welcoming touch! Overall great stay! "
Jun 08, 2024 - Caroline W., Houston, TX
"Hilo Review
No air conditioning which we knew, but room very muggy. Lacked privacy. We had to pull heavy drapes across our screen door for privacy therefore blocking any air flow. Room was dark. Asked for ice and we were told not part of the contract. Had to buy our own. Nice view. Difficult to drag luggage into room ... have to go down a set of stairs and then up. Parking available but very tight.
"
May 08, 2024 - William W., Orange, CT
"April 2024
Overall I enjoyed by stay. The location was ideal for our needs. Property is well kept and the rooms are very clean and neat. The only thing I would like to see is air conditioning. The ocean breeze is nice, but without cross ventilation, (a second window) the room can get stuffy."
Apr 15, 2024 - Steven D., Seabrook, TX
"Amazing location!
The guesthouse is located just 5-10 minutes north of Hilo, depending on traffic (morning rush into town will take longer). The views out of Hilo Bay are amazing. It is whale season and every morning we saw dozens of them out in the bay.
Our room (Moana room) was clean but basic. We had a microwave, fridge, toaster, and coffee maker. Fruit and muffins provided.
Not for people with mobility issues as there are steps down and back up to get in and out of the rooms. The driveway is also steep and it can be a challenge to get your vehicle out. The left turn onto the main road to Hilo can be tough as well during heavy traffic and at night with low visibiility.
Overall, great place to stay during a visit to Hilo."
Feb 06, 2024 - , Great Neck, NY
"Great location, bad bed
The location here is absolutely gorgeous! The property is set on a hill that overlooks the ocean, where whales frequent! We were able to see whales right from the patio area in front of our room! The property has no AC, which we anticipated, but the only way to get air in the room is by leaving the screen slider open, with no way to lock it, which made me a little uneasy. The room would get very warm during the day, but thankfully, it cooled off fairly quickly once said door was open. The room was super cute & we loved the decorations, but the mattress and pillows were *awful.* It felt like we were sleeping on cement it was so firm (and the pillows were the same). They also provided a tasty breakfast each morning, which we really enjoyed. There was so much to love about this open-air property! If they update the mattress & pillows, we would definitely return."
Jan 19, 2024 - , St Petersburg, FL
"Beautiful property with amazing views!
My husband and I stayed in the Moana room for two nights. I loved the fresh beachy decor of the room and everything was extremely clean. We enjoyed the breakfast left for us every morning of fruit, hard boiled eggs, yogurt and muffins.
The views from our room were breathtaking! On New Year's Eve we could see fireworks going off all around the bay. During the day we were able to watch the surfers down below.
The property managers were very helpful and friendly. I loved everything about this vacation rental and would highly recommend it."
Jan 03, 2024 - Sarah W., McMinnville, OR
"Gorgeous
The location was great. Very close to Hilo town center but right on the water with beautiful tropical scenery. We enjoyed waking up to see dolphins swimming off shore. The one downside would be that the room would get a bit hot at night because there isn't A/C, and wasn't much of a breeze coming in from the window. "
Oct 24, 2023 - , Honolulu, HI
"We know the way - to enjoy our stay
I apologize for the eye roll inducing Review Title...
We had a fantastic stay at Hale Kai Suites. The Moana Room was lovely! The views were unbeatable! The pool was refreshing and the hot tub (and the view of Hilo from it) were luxury!!
The in room breakfast was perfect, especially the Papaya on the 2nd day!! Honolii was "home away from home" through my childhood and it was wonderful to get to experience a stay on this road, with these views, one more time.
My only issue was there were some problems with Hot Water. It would occasionally take a long time to warm up (15+ min) but this was not always. "
Sep 04, 2023 - Malia P., Hillsboro, OR
"One of the best vacations ever!
Do not hesitate to stay at this lovely BNB. It was our first time in Hilo and the hospitality was perfect! Lovely breakfast in the morning on your own private patio over looking the ocean. The pool was perfect and hot tub even better. The grounds the BNB are on is like a tropical garden. I made so many snail and Gecko friends! You might even be lucky enough to see dolphins swimming in the bay. In my personal opinion it's the best BNB on the big island. Can't wait to stay again! "
Jun 07, 2023 - Holli N., Aurora, CO
"3 night stay Moana room
Great location to downtown Hilo, beautiful view and landscaping, good variety of breakfast items, and spacious room. My boyfriend and I both thought the bed was extremely stiff and the pillows could use an upgrade. We originally wanted to reserve the Bamboo room but it was reserved for 1 of the nights of our stay. We would stay again for the price."
Mar 10, 2023 - Somer W., Everett, WA
"Beautiful ocean view
This was a beautiful quiet place with a gorgeous view of the ocean. The pool and hot tub were wonderful. Continental breakfast every morning was a nice surprise. I would definitely return. "
Feb 12, 2023 - Heather B., Campbell, CA
"A Great Stay
Our stay at Hale Kia was outstanding. We really enjoyed our room. It was clean, spacious, great bed and a being right on the ocean was unbelievable. Breakfast was simple but perfect. It was so cool to sit on our deck and drink coffee in the morning while watching the surfwrs down below. We wished that we would have stayed for a few more nights."
Feb 12, 2023 - Michael C., Dallas, OR
"Incredible Stay in Hilo, Hawaii
This place is a gem!! If you need somewhere to stay in Hilo this is it. Incredible ocean view, with sunrise every morning. We were there for whale season and had whale watching every morning with sunrise. Breakfast is simple but very fresh. Rotating local fruits and pastries. Was perfect for us. Hot tub and pool are a nice addition. Great location to all things on the East side, 45 min to Volcano park, it's on the Hamakua highway which was a great day exploring, close to Maunakea, etc, it's just great. We would stay again 100%. "
Jan 23, 2023 - Timothy W., Durham, NC
"Great location!
So close to Hilo, but not in the middle of everything! Loved the pool, hot tub, and ocean views. The room was clean and comfortable. Because the rooms are close together and accessed by a common walkway, they are not very private. Otherwise, great accommodations for the price. "
Jan 17, 2023 - Suzanne S., Chicago, IL
"42nd Anniversary
We very much enjoyed the location and amenities. Quiet and fantastic ocean views from patio. Service was top notch from Jen, as she asked each day what food items we preferred. Jen is very busy working every day during our 5 day stay.
The jacuzzi required servicing and the response time was fast for an electrician to arrive. Unfortunately the repair required additional days to fix.
We will stay here again!
Mahalo
"
Nov 13, 2022 - , Carlsbad, CA
"Great Stay
We enjoyed our stay in the Moana Room. It was clean and comfortable. The continental breakfast delivered to our room each day was very nice. There were enough dishes (plates, cereal bowls, coffee cups, glasses and utensils) for the two us. However, there are no sharp knives if you would like to cut up fresh fruit. Do know that you must leave the sliding door and curtains open to your room cool and guests staying in adjacent rooms walk directly in front of your room. And there are small bamboo barriers on the patio between the rooms. So there is not a lot privacy. I believe all of the rooms were being used when we were there. However, guests respected one another and quiet. "
Oct 20, 2022 - , Moscow, ID
"First trip to Hilo
This was a great facility and location. Bed was comfortable. View was amazing. Dolphins put on a show for us one morning. "
Sep 24, 2022 - , Brentwood, CA
"Ok
Swimming pool didn‘t look clean.
All the furniture looked nice, but was smelly in the inside.
The word „breakfast“ didn’t really deserve the name „breakfast“ (one time only one boiled egg a person)
Other than that the stay was comfortable. "
Jul 02, 2022 - Martial Andrea M., Bern, BE
"Week end getaway
Loved the view!"
Apr 26, 2022 - Rey C., Honokaa, HI
"Great place and even better customer support
Beautiful location, clean place, friendly staff."
Feb 25, 2022 - Onkar S., Cleveland Heights, OH
"Lovely stay
Beautiful sea view. Lots of whale sitings. Efficiently run property. Very accommodating with requests."
Feb 18, 2022 - Wendy W., Crosby, Texas
"nice place to stay in Hilo
we stayed at Moana room for three nights. we enjoyed the room, location and ambiance of the property with the beautiful landscaping. There is a room to improve Breakfast items variety and quality. We liked the compost bin concept to reduce organic food waste. wish all places would offer the composting option. Overall we enjoyed our stay and highly recommend it."
Feb 13, 2022 - , Boise, Idaho
"A slice of heaven
Woke up and opened the door to see the ocean with surfers cheering each other on. A very beautiful spot. The fresh fruit and pastries in the fridge are an added benefit. "
Dec 29, 2021 - Katherine S., Los Angeles, CA
"Beautiful Spot
Perfect spot for a getaway. Convenient to Hilo sites, gardens, waterfalls and Volcanoes. Fantastic spot to just stay put and enjoy the beautiful view of the garden, ocean and surfers. Sleep to the sound of crashing waves. Wake to surfers already on the water. Short walk to black sand beach. Clean and spacious room. Nice breakfast. Great pool for lounging. "
Dec 28, 2021 - , Richmond, VA
"Absolutely Delightful!
Quiet, convenient location, fantastic view, stunning sunrises, yummy tropical breakfast clean spacious room. The staff is warm and welcoming. This place is a germ!! "
Nov 06, 2021 - , Carnation, WA
"Favorite stay on the island
We loved everything about our stay. A beautiful view! Very cute room. Nice breakfast. Wonderful staff! Everyone made our stay in Hilo the very best! "
Oct 20, 2021 - Leanna S., Centreville, Alabama
"Clean updated room with a gorgeous view!
My husband and I really enjoyed our stay. The building and rooms appear to be updated and well maintained (for the most part). The room we stayed in (Moana) was very clean and fully equipped with everything we needed. It was a bit warm at times without A/C (warmer than we expected), but we enjoyed cooling off in the pool, and the property manager kindly provided us with an extra fan which helped. The views from our room were spectacular! We watched the sunrise every morning with our coffee and enjoyed watching the surfers at the adjacent beach. Also, some delicious breakfast items were provided every morning (bread, butter, jam, fresh fruit, oatmeal, hard boiled eggs, etc.) which was a pleasant surprise. Would definitely recommend for those who don’t get easily overheated. My hubby and I learned our lesson though and will require accommodations with A\C in the future.
Note: a few minor maintenance issues... Our screen door constantly came off the track and also had a rip in it where bugs could get in. I’d recommend replacing. Also, the hot tub needed a touch more chlorine... it was starting to look a bit green towards the end of our stay. The pool was immaculate though."
Oct 07, 2021 - Ferris P., Sacramento, CA
"The way it works today, this place is not a B&B anymore
I made a detailed explanation of why i am very disappointed with my stay but it doesn't fit in 2000 characters.
You decided to keep this place named as a B&B, but it is an outrage. This place is basically handled like a hotel with no-one at the front desk. And that's incredibly frustrating when you think you booked a B&B.
The level of service is FAR from what is given by real B&Bs on the island.
The breakfast proposed is a joke and shows very well how the new owner is trying to save money. The "covid card" is then very convenient but nobody buys it. The poor service is really about cost savings because even if noone is living here, someone could be hired to serve a decent breakfast in the morning, like it is the case in a REAL B&B.
In the end the staff is given to handle this place without having the proper tools to do so correctly.
Indeed, contrary to a real B&B no-one is available and it's IMPOSSIBLE to reach the people in charge by phone. When we finally get them on the phone they make mistake after mistake and everything takes forever because first they handle everything remote and second it seems the communication doesn't work either with the person handling things onsite, i.e. the cleaning lady.
Worst above all, after i expressed my desire to leave, i was first proposed for a reimbursement of the nights i would not spend, and after i left i was told i would not be reimbursed anymore. I had to throw threats and raise my tone to get what was initially promised to me. Who does that ? How can people with no moral values be in charge ?
The place is very nice, well decorated, perfectly located, has everything to be outstanding but this is not a B&B.
If you continue calling it so, you will meet many angry customers like us. Especially people coming from Europe who will (contrary to local customers) dare telling you what they really think.
Just put the rooms on AirB&B and then there will be no bad surprises and it would "
Sep 14, 2021 - Antoine C., Philadelphia, PA
"Great place near the ocean
Ocean view and ocean sound from the room - it's so great. + hot tube and swimming pool
Was really relaxing"
Sep 02, 2021 - Oleksii V., San Francisco, CA
"Beautiful stay
We had an amazing time here at this B&B. The Moana room was comfortable and spacious, the view was absolutely gorgeous, it felt private even when other renters were present in the other units. We didn’t think we would use the pool much but it was very nice in the evenings. If it was sunnier while we were there I would have loved to use it in the mornings as well. I love the sound of the waves and coqui frogs. The host was very responsive to our needs. The location of the B&B was perfect for what we were doing, close to town but also a good location for exploring the upper coast. There is no air conditioning but at night there was plenty of breeze through the windows. If we return to Hilo we would definitely stay here again. "
Aug 05, 2021 - Mackenzi N., Hagerstown, MD
"Kona Time
Great room and great view! "
Jul 07, 2021 - Bill K., Bellevue, WA
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