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"Almost a 5 star, just needs a little love
We had a very good experience dealing with . There were some things that could improve the overall stay in condo 502. A few cosmetic changes would enhance the look of the unit. (Fix cracked paint down the wall from a leak in the ac in the past, pillow cases on all pillows, remove paint cans and lamp fixtures from the closets to open up more space for guests. An updated dishwasher (the current one has rust on the inside) and fixing the tiles that are off in the floor of the second bedroom). There was trash under the bed in the second bedroom,Anytime we needed to contact Brooks and Shorey, the issue was fixed quickly and professionally. (There was no broom in the unit and they had one broom up immediately) The freezer had been left open and was completely full of ice and snow, the maintenance man came immediately and fixed everything. The staff made every effort to make our stay great and we would recommend them in the future. We loved having beach chairs and an umbrella everyday, Jacob was phenomenal. The location is quiet and the beach is beautiful. Great food is just a short drive away. "
Sep 02, 2024 - , Easley, SC
"Summer Vacay
We loved our stay at the Palms 502. Everything was perfect, even the weather. "
Aug 12, 2024 - Brenda C., Ruston, LA
"502 The Palms
The unit was spotless when we arrived. It was absolutely perfect for our use. Loved the balcony"
Jul 08, 2024 - , New Orleans, LA
"Great Vacation
The Palms 502 was a spacious 2bedroom condo that served our needs perfectly. We were 3adults , one teenager and an 8 year old and we never felt cramped.
The location was great , down the island a bit from the busy first area , but close enough to activities when we were not on the beach.
The condo could use another chair in the living room, but otherwise very comfortable.
Parking can be a challenge, but there were always enough spaces.
Overall we were very satisfied and had a great time."
Jul 03, 2024 - Marcia B., Lexington, KY
"The Palms 502
This was mine and my husband’s first time in this area of Florida. We were so happy that we chose to stay here. The location was perfect. There are plenty of places to eat and shop nearby. The rental itself was very nice and clean. The unit had everything you could possibly need if you chose to stay in and cook. The view was perfect, with seating on the patio. The pool was small but we didn’t use it. We went down to the beach every day. The beach service is a bonus. I will definitely stay there again! "
Jun 22, 2024 - Jill V., Amsterdam, NY
"Vacation much needed!!!
Walking in the condo was so much more than we expected!!! From the king size beds and layout to the simply amazing views from our balcony!!!! Easy check in and check out was so much better for us!!! They also gave us ideas for the best restaurants around town!!! We will definitely book 502 again!!! We've been to alot of places in Florida and this was by far our favorite!!!!"
Jun 20, 2024 - Sherry Q., LAFAYETTE, TN
"Beautiful Beachfront Condo
We stayed for 6 nights and were very pleased with our entire experience. We loved having such a large balcony off of the living room and our bedroom. The beach is just beautiful and what a wonderful perk to have two chairs and an umbrella provided every day. We loved being able to quickly walk out to the beach from the condo. The condo was spotless, roomy, comfortable, and convenient to restaurants. We were also impressed with the management company and their communication before, during, and after our stay. We really hope to be able to return to the Palms. Highly recommend."
Apr 26, 2024 - Nancy J., GREELEY, CO
"April 2024 vacay
We had a wonderful vacation with beautiful weather. Room was clean and in working order. Beach service was a bonus. A negative was you can’t park an oversized vehicle in your assigned space and the parking outside is not ideal due the hill."
Apr 21, 2024 - Lyn M., Denton, TX
"Will return
Spent a week in condo number 502 at the Palms on Fort Walton Beach. Would come back in a heartbeat. The beach is fantastic. Management does a wonderful job maintaining and keeping things clean. Condo is a little on the small side but plenty of room for four adults. Patio furniture was a bit overwhelming for the space. Having umbrella and chairs set up for us each day was a huge plus. There was an Amazon echo device in the condo that was very helpful.... Great idea! Check in and check out process is seamless. Had a few hiccups that maintenance took care of quickly. Brooks and Shorey does a good job managing! We will be back!
"
Mar 18, 2024 - , Neenah, WI
"The Palms 502
Great location, condo was awesome. The bridge to the beach was awesome-not as many steps and the public restroom was probably the best that I have ever seen at a condo unit. The garage is quite steep though and parking is very tight, our Tundra would not fit into the provided spot. "
Nov 14, 2023 - Rose M., Burlington, KY
"Great Location, Furniture Needs Attention
Unit overall was nice. There were several furniture issues. One dining room chair was broken, the legs on the secretary in master were broken, a drawer in front b/r dresser was broken, and the tv’s were small. Return air vent was rusty, and master b/r closet was a construction storage area. Hooks near front door would be nice. Knives were dull, no baking sheets or trays to carry food to/from bbq grills, no storage room in pantry, and very few food storage containers. My mom fell b/c last step of walk to the beach was so tall. Told maintenance worker, but nothing was done."
Oct 29, 2023 - Bryan C., Jefferson City, MO
"The Palms Fort Walton Beach
Property was very clean and convenient to attractions and amenities. Very convenient beach access and the beach was beautiful! Would HIGHLY recommend! "
Aug 14, 2023 - Barbie S., Martin, TN
"PERFECT
Awesome condo to relax.Perfect location,quiet,smaller complex so not crowded,close to restaurants,convenience store 100 yds away.Condo was clean,beds were comfortable,kitchen fully stocked,ice maker,and a perfect view.Will definitely be back here asap"
Jun 10, 2023 - Chris L., Brandon, MS
"A bit disappointed with the place for the very first time!
We had five women staying there and it was very small and crowded. We had issues with the toilet running continuously and stubbed our toe on a piece of the floor that was breaking loose. We've been staying with Brooks And Shorey for years and this was definitely not our favorite experience, it was very misleading with the pictures and the televisions were very very small. Hopefully our next experience will be better but we appreciate all of you. "
Jun 06, 2023 - Deborah W., Bloomington, IL
"A very nice stay
Loved the close proximity to the beach"
Apr 26, 2023 - , Macon, GA
"The Palms
This unit was not up to typical B&S standards. The pool was broke, no place to clean off after visiting the beach. The inside was clean but again the rooms were dated. There were paint cans and other building materials piled in the master bedroom closet. It just seemed to lack general upkeep and maintenance. Both toilets ran continually if not manually closed after each use. If I don’t think we’ll rent this condo again. "
Apr 16, 2023 - Kevin J., Smithville, MO
"Not our favorite.
We had high expectations when we booked. The building felt a little run down. With mildew on the outside. It look like our our unit was run down. Felt a little dirty....carpet needs clean. Some fresh paint. Honestly, we will probably not book there again. "
Oct 16, 2021 - , Mount Vernon, IN
"Very Clean with Beautiful View
The unit was clean with some cosmetic issues. Nothing that ruined our stay! We had a lot of fun and view was amazing. "
Aug 08, 2021 - Thomas M., Franklin, GA
"Fun times
Nice place with great view"
Aug 02, 2021 - Josh D., Trenton, TN
"Beautiful View
The bldg. is fairly old but the condo was clean and maintained. Beautiful view and well stocked. Very cold refrig. It froze my tea! I did notice when we arrived there were places in the ceiling that were coming off. The next day we found out why. Evidently the condo above had a major shower leak and it started pouring (not dripping) into our condo. I was rather disappointed in the rental company's response. They did send maintenance over quickly but he just said "Sorry. That condo is owned by a different rental group. Here are some more towels". The office said they thought they had it fixed yet there was suppose to be a leak detection service coming the next day. Then some manager came to look and she went between our condo the above condo a number of times trying to figure it out. Which she did and then left. I heard them the next day upstairs so I guess they fixed it. At least it did not leak any more. I was disappointed with the office's response as no one ever apologized or offered for the cleaning service to come clean up the water and plaster. Granted I would have said it is fine and cleaned it up myself, which I did. But it would have been a nice gesture on their part. A bit of a refund would have been an even better gesture. And I do realize there are unexpected maintenance issues from time to time. But enough said. Other than that it was a nice place to stay."
Jul 18, 2021 - , Jefferson, GA
"Great condo and location
We are two moms and two daughters who stayed here for a dance competition. We loved the condo. It’s a small building so the beach was never as crowded as the beaches with bigger buildings. The condo was clean and the perfect size. Beds were very comfy. Our only complaint was a ceiling leak and a backed up bathroom sink that overflowed and got water all over the floor in the bathroom. I called the rental office and they sent maintenance. They were very friendly and helpful. I will definitely stay here again. "
Jul 05, 2021 - Kristina H., Friendswood, TX
"Great vacay
We had a great time. Condo and beach was great. Very easy to contact management with quick response time. Had no issues. Really enjoyed our stay. Look forward to coming back soon."
May 31, 2021 - , Cave City, KY
"Family Trip
Location was great, beautiful and spectacular. The condo was clean and what we had expected. The weather was great, but the ocean did not cooperate as we could only get in one day. More details need to be said that check in might not be until 6pm. Because we arrived a little before 4pm based in the 4pm check in and stated it was not ready. Saw a person show up about 430pm with cleaning stuff and a few minutes later we got the call. So if that person was cleaning that was not much cleaning. I am hoping they were just checking on the cleaning by staff to give go ahead. "
Mar 21, 2021 - , Olathe, KS
"My family and I had a great stay at the 502 Palms rental.
I have been meeting up with my grown children and their spouses for 5 years now in Destin, this by far has been our favorite property to stay. I love the location and how close it is to the beach. This rental is so close to so many great restaurants. Absolutely the best place to stay, will be making this our family vacation place��"
Nov 03, 2020 - Kimberly H., Loyall, unknown
"Beach 2020
Beautiful view and beaches amazing. loved location"
Oct 20, 2020 - Sheri L., Columbia, TN
"September Get way
With the exception of loosing a couple days when hurricane Sally came through ,everything was great.
5th floor had a million dollar view. The beds slept great. I have had a back fusion last year so the bed comfort means a lot. The pictures pretty much shows everything as is. The kitchen does need a few of the skillets replaced (stuck a lot), but there was everything you need top cook with. Cooked every morning and a few evenings. I will be back."
Oct 18, 2020 - Larry T., Dalton, Ga
"Beautiful Beach!!
We enjoyed every minute! The condo was clean and appeared to have been painted recently. Everything was in good condition except an old chair in the living room which needs to be replaced. Great location on Okaloosa Island! The beach was beautiful and not crowded behind the condo. To the left and to the right of the condo was far more crowded. It’s also a very short walk to the beach. The freebies we took advantage of were the beach service and golf. Great deal! We would not hesitate to stay here again!"
May 27, 2020 - Russell H., Tuscaloosa, AL
"Quick get a way
My family of 4 had a good stay. Nice furnishings and atmosphere."
Oct 12, 2019 - Lisa W., Knoxville, TN
"Long weekend getaway
The condo was very clean, had everything we needed. Decorated so cute! The check in, check out process is super easy on the app and with keyless entry and parking passes in the condo, no waiting in line to check in. The only down was the pool was small and there were no chairs to lay out or put your things on. "
Sep 04, 2019 - Stacy H., Albany, LA
"Nice and spacious
My stay at The Palms was great, ocean view, condo was clean, bedrooms was spacious. I would stay again. The only thing I didn’t like was the parking, it’s too tight for a SUV so I parked on the outside of the parking garage "
Aug 26, 2019 - Christy M., Zachary, LA
"A wonderful place for a family vacation.
We thoroughly enjoyed our Condo. It was clean and plenty spacious for a family of 5. I would love to have the same one next year. The facility was well kept and well lit. I felt safe the entire time. "
Jun 10, 2019 - William B., Isola, ms
"Great stay at The Palms !
Nice place but maybe a little pricey "
May 23, 2019 - Jeff M., Henderson, TN
"Best condo ever!
Of all the condos I've ever been to this was definitely the best. The view was incredible, the price was reasonable, the employees were great, and the condo was so clean I could eat off the floors... But didn't. "
Apr 10, 2019 - , McMinnville, TN
"Fort Walton Beach
Our condo rental was excellent. The unit was clean, comfortalbe, well furnished and decorated. Best of all right on the beach!"
Nov 06, 2018 - Steven M., Brentwood, TN
"Great place for a relaxing stay!
Great place, great location , no problems at all. My only wish was for a lounger on the balcony, "
Oct 06, 2018 - Thomas S., Madisonville, KY
"Labor Day Weekend 2018
We have a nice time! , Inc was great to book with.
Only one issue that could happen anywhere, the unit above us had a leak that leaked into our unit the morning we were getting ready to check out. Great location and a Beautiful view even during tropical storm warning :)"
Sep 08, 2018 - , Huntsville, AL
"Nice little waterfront condo
Everything was nice and as advertised. We did have to purchase dish soap to wash dishes and extra trash bags as there was only one extra in the room. The room was clean and. Eat and a short walk to the ocean. We had two beach carts to haul everything to the beach, however, the beach access had no ramps so the carts had to be carried up/down the steps. The beach was not crowded at all during the week and we always had great beach service with the umbrella and chairs. "
Sep 05, 2018 - , Cookeville, TN
"Nice Room! Great Location!
We booked the condo for a week. It was spacious for a family of 5. Loved that is was right on the beach with private access. The free chairs and umbrella were a plus! There was some updating that needed to be done, but we aren't bothered by that, and since we spent most of our time at the beach or out on excursions it wasn't a concern. Would definitely stay again! "
Aug 19, 2018 - Rachel S., Graham, TX
"Annual Beach Vacation
As usual our trip was filled with fun, food, and relaxation. This year, we were amazed at the changes made at the Palms. The improvements made such a difference. When finished, the complex will be like new. Way to go, owners!
"
Jun 20, 2018 - , Jerseyville , Il
"Would come back again!
We had a wonderful time at this condo. Everything was very clean, the beds were decently comfortable, showers had plenty of water pressure and the furniture was very comfortable. The beach was beautiful! We were there the day of the tornado and I was impressed to see the rental company folks out and about afterward, checking on people who were staying in The Palms. We had a wonderful time!"
Apr 30, 2018 - , Dublin, OH
"Ft Walton Girls trip
It was a fabulous vacation."
Sep 11, 2017 - , Springdale, AR
"amazing view!!
This location is pretty much the area we love staying on. It's quiet, and the view is amazing. Parking under the garage is a bit tricky if you have anything but a compact car. We really love it and definitely will be back again!!! "
Aug 23, 2017 - Thien T., Cypress, TX
"Breathtaking Beauty, Soothing Sounds & Surf, Family Fun
My family absolutely loved our time here and pray we will be able return sometime soon! Everything was just as the reviews & pics presented it: the clean, comfortable, stylish condo with unobstructed, beach- front, panoramic views from family room & MB; white, soft, clean, beach; clear, gentle, emerald surf; professional & polite beach attendants (Thanks Ryan); great family atmosphere! We drove over to Destin & were glad we chose Okaloosa as it was much calmer, quieter, less traffic and congestion. Brooks and Shorey made the rental process easy & efficient. The condo is the perfect match for the beauty of this place! Thank you Jesus for letting our family enjoy all of this!"
Jul 14, 2017 - Chad S.
"Not Happy
The building is in rough shape. I booked condo in February 2017. The Palms been under Construction way before February. No one told me about this construction until I made final payment in May. Never offered me a discount, but offered me a refund. But everyone knows that it's almost impossible to find a condo less than a month before your vacation on the same dates. So I kept it. When we get there there's port o lets and dumpsters that take up parking. Pool is a disaster and closed. Elevator is very rough shape, gets stuck often! The parking at palms is so tight you can barely park without backing into poles. The outside parking is so steep it feels as your car will slide down the hill. Better hold on to your door! The room was very nice but also very small. In pictures it looks big but when you get there it's totally different. Balcony is very small. They should at least offer people discounts knowing there is construction going on, 2000 dollars was WAY too much for WAY too little. Will not be staying at the palms in the near future!"
Jun 19, 2017 -
"Quiet beach retreat
We had a great time. The beach service was wonderful. Our condo was clean and roomy. It was quiet and we had an excellent view of the Gulf. We were able to see dolphins daily while out on our balcony. I am glad I stayed here where it was less congested. We would definitely recommend this place."
Oct 20, 2016 - Gloria L., walton, KY
"Vacation
Fantastic "
Oct 03, 2016 - Ricky M., Shelbyville, TN
"Repeat guest. Great property and location.
Property is very nice, clean, and well equipped. This is our second year to stay at 502, and we plan to return. "
Sep 11, 2016 - Brent B., Springdale, AR
"Gorgeous Views - Beach is Steps Away
The condo is perfectly situated just steps from the beach. The views from the balcony are fantastic. The kitchen was well stocked. Beds were incredibly comfortable.
Negatives: cleaning staff did not come and replace towels or TP throughout out stay. We had to call for a blanket for the pullout couch because one was not provided. The condo needed much more cleaning. Trash in one of the bedrooms, dishes were dirty, and there is a pair of underwear beneath one of the dressers - gross. Parking was tight, and pool leaves a lot to be desired. Biggest issue was the dining chairs have screws popping up through the cushions - two of us cut ourselves pretty badly during our stay. These chairs need to be replaced immediately.
Get a better cleaning staff and replace the dining chairs, and we'd come back. "
Aug 19, 2016 - Katie H., Little Rock, AR
"Es una playa formidable
Un lugar tranquilo,con todo lo necesario para dusfrutar de unas vacaciones inolvidables."
Jul 29, 2016 - Vilma R., Garland, TX
"A fantastic vacation
I loved the vacation rental we stayed in. It was very clean and was far enough out and away from everyone but still close enough in to get to do the things we wanted without a far drive. The only complaint was we were on the 5th floor and the elevator was out twice while we were there and the second time it was out for several hours. "
Jul 13, 2016 - Heather G., Livingston, TN
"Business Trip Rental
Overall very good experience. Unit is located conveniently to good restaurants and sites. However still far enough down the beach to alleviate beach crowding. Only down side was trying to park a larger vehicle on the property. A smaller vehicle would not have any difficulties."
Jul 06, 2016 - Jerry E., Abbeville, GA
"Vacation
Wonderful "
Jun 17, 2016 - Jerry F., Miami, OK
"Spring Retreat
It was extremely cold the weekend we chose to get away. However, the beach was still nothing short of amazing. The room was very spacious and clean and we were surprised by the amenities available within the room for use. Absolutely love the beach service that comes with the room, it is a great benefit. The only negative was the parking. The under building parking spaces were very small. You could not even get your car into the space numbered for the room rented. "
May 01, 2016 - Shantae T., Cleveland, TN
"AWESOME!!!
Our stay was great.. amazing view , chairs set out for us on the beach everyday.. The pool was small but never intended on using it.. We were there for the beach.. sheets and pillow cases were little too starchy for me but new they were clean then..lol.. Great staff , we had no hot water when we got there and within 15 minutes someone was there to take care of it.. Very comfortable beds and condo.. would go back again"
Mar 30, 2016 - , Hortonville, WI
"The Palms 502
We had a wonderful experience! The condo was so beautifully decorated and was very inviting."
Oct 07, 2015 - Renee B., Choudrant, LA
"Vacation 2015
We had a wonderful experience. The condo was lovely. The pool was far too small and not that clean (obviously not something Brooks and Shorey could do anything about) and the parking, like many others have said, is a little tight. Other than that we had a wonderful time staying at The Palms."
Oct 06, 2015 - Tracey T., Auburntown, TN
"My 2015 Beach Experience at THE PALMS 502
Our vacation was great! the weather was perfect. The condo was right on the beach. The condo was clean and well furnished. Couldn't have asked for anything better. Would recommend the PALMS 502 to everyone. GREAT STAY!!!!!! "
Sep 30, 2015 - sandra b., Rutledge, Alabama
"Our Vacation at The Palms 502
Condo very nice and beautifully decorated. Very pleased with the accommodations. 2 king beds and 2 full baths were great. Back bedroom could use more lighting-one of the lamps did not work at all. Parking space was a bit tight, better not have a big car! Beach service was nice to have. Overall, we enjoyed to the fullest !"
Sep 02, 2015 - , Chattanooga, TN
"Palms 502
Excellent"
Jul 24, 2015 -
"Wonderful Condo and Vacation!!!
The condo was very clean, decorated very nicely. The views were so beautiful. I loved the location. The beds were very comfortable. The only thing we didn't like was the tight parking. Our chairs were set up every morning which was nice. Overall a great experience and wonderful condo. We would stay again! Brooks and Shorey was easy to work with. "
Jun 30, 2015 - , Harrison, OH
"Vacation 2015 Stockmann's
We had a wonderful time! The Condo was beautiful...."
Jun 22, 2015 - , Maud, Texas
"Great Place to Stay!
Loved staying in Ft Walton. It is not as busy as Destin, but that it just right up the road a few miles if you want to go there. We were right out on the beach with amazing views!"
May 31, 2015 - , Lawton, Oklahoma
"Fantastic Condo
There was a slight mixup upon our arrival. We were given an incorrect access code. The situation was quickly resolved by calling the after hours number. The next morning upon checking in, a young lady informed us that is was her error and apologized profusely. I was pleased with the promptness in which the matter was resolved as well as her taking ownership of the mistake.
The rental was absolutely amazing. The kitchen was well equipped with anything you might need. The furnishings were great. It felt luxurious and cozy at the same time. Our absolute favorite part was the master bedroom opening onto the balcony with sliding glass and screen so that we could go to sleep and wake up to the ocean! I searched for a space that had this within a certain price range and this rental and the Palms in Ft Walton building was the only thing that came close for the kind of money we spent! We can't wait to come back and stay again!"
May 27, 2015 - Samantha P., Charleston, AR
"Mothers Day Escape
We had a wonderful 5 days in Ft Walton! Our condo was perfect! Very clean and the view from our balcony was beautiful! I would recommend staying at the Palms to anyone looking for a relaxing vacation! Looking forward to our next trip to the beach!"
May 16, 2015 - Kelly S., Texarkana, TX
"Fort Walton Beach Splendor
5th floor condo with beachfront balcony ... couldn't ask for more."
Apr 14, 2015 - , Springfield, MO
"Spring Break
Condo looks just like the pictures. Beautiful view, nicely renovated and decorated. Would stay again. "
Apr 11, 2015 - , Peachtree Corners, Georgia
"Clean!
We stayed at this location for a quick vaca in October. It was very clean and nice. The sheets and towels were fresh and white. The women in the office where we checked in were very helpful and friendly. The only complaints I had were very minor and I'm unsure they could have done anything about them quickly without disrupting our stay. The master tub drain did not hold water, but I wonder if that was something caused by sand in the drain etc. after all you are at the beach. Thoughts of a universal drain stopper comes to mind. The chair and umbrella service was great. The condo was exactly as promised and I would recommend it to others. My son has an immune deficiency and I am leery of travel due to cleanliness of our hotels etc. this one passed the test! The only complaint I had was the elevator was pretty dirty. I know the people coming in and out with water and sand makes it hard to keep up but a quick swiffer wipe once a day would have made a world of difference. Besides that I give it a thumbs up. "
Oct 18, 2014 - , Maryville, IL
"AWESOME
THE CONDO WAS JUST LIKE THE PICTURES. REALLY NICE. LOVED THE SIZE OF THE BALCONY ALSO, WAS SO MUCH BIGGER THAN MOST CONDO'S. THIS KITCHEN ACTUALLY HAD NON STICK SKILLETS THAT WERE USABLE. GREAT VIEW FROM BALCONY, BEDROOM AND LIVING ROOM. WILL DEFINITELY STAY HERE AGAIN. LIKE ALL OTHER REVIEWS PARKING IS VERY TIGHT AND ELEVATOR IS KIND OF SLOW BUT NOT DRASTICALLY. WE JUST LIKE TO GO TO BEACH AND STAY ALL DAY THEN GO OUT TO DINNER. HIGH TIDE IS OUR FAVORITE PLACE TO EAT AND IS JUST AT END OF SANTA ROSA BLVD. THE BOARDWALK TO BEACH COULD HAVE USED SOME CLEANING AROUND THE SHOWER AREA AND ELEVATOR FLOORS COULD USE SOME TLC."
Sep 22, 2014 - Doris A N., cleveland, TN
"Fabulous time!
The condo is in a great location if you don't like crowds and since we don't like crowds, then it was perfect for us. The beds are very comfortable and you can't beat the view! Just a short, less than 5 minute drive to the pier where there are several great restaurants that we really enjoyed. The pool is small but we spent our time on the beach. The umbrella and chairs that are available to the renters and owners are so convenient. Overall we had a great time and it was hard to leave. "
Aug 16, 2014 - April C., Calhoun, Georgia
"Great Vacation!
The room was clean and beautiful! Wonderful views from dem and master bedroom! Nice large balcony! This was our first time staying at the Palms and it was a great experience. "
Jul 21, 2014 - Jodie C., Sylacauga, AL
"Some what happy and unhappy!!!
You know about how slow you elevator is so why not fix it. I was greatly disappointed in the swinning pool. It would have been nice to have a recliner in the living room. I have alot of back problems and a nice recliner would have been great. This the only three problems with your property. But my grandchildren had a great time and that is what counts for me. Thank you"
Jul 08, 2014 - Theresa A., Crossett, AR
"Beautiful view of the beach
We drove many hours and was able to find the rental office easily the staff was very courteous and helpful ?When we entered the condo and saw the view ,Wow! The condo was beautifully decorated and met our needs very well . The nice young man Chandler (beach boy )was very courteous and hardworking making the beach experience awesome. We already are discussing next vacation. Over all it was great !
"
May 28, 2014 - Robert F., North Richland Hills, TX
"Pleased!
Great condo. Great vacation. When we first arrived the water wasn't very hot, called Brooks, and Shorey office and it was fixed pronto. Not enough beach service umbrellas set up on one day, called, more set up in less than 30 mins. The only complaint would have been the bed. It is way too wobbly. If you are bringing refrigerated goods put something in early and wait to buy groceries until later or the next day. Takes most of the day (12+ hours) to get to temp. Slow elevator. Convenient cart for getting your luggage up. Condo was clean. Kitchen well supplied. Really this would be a picky review, we were very pleased with the condo with the exception of the bed. Beach was great, location great. "
Sep 18, 2013 - George B., Wake Village, TX
"Great location
Upon arrival we had a terrible time parking in our assigned spot. There was a cockroach in the master bathroom. Light in shower didn't work and the shower in the master didn't engage. However, Property Management was contacted and responded quickly. The couch and chair in the living room was appealing to the eye but not comfortable. The king size bed is nice but the mattress needs replacing. With the great location and proximity to the emerald waters our overall stay was enjoyable."
Aug 22, 2013 - Danielle R.
"Nice, but had some unexpected expenses
The condo was nice and we had a great time. We had to buy: paper towels, dish soap, dishwasher soap, cooking oil, cooking spray, napkins, storage bags, and trash bags....that was frustrating. We have stayed at other Brooks and Shorey properties before and these items were supplied, so it was an additional expense we did not plan for. We will stay again, but will be more prepared, as the Publix only had 2 rolls of papertowels left in the store!"
Aug 22, 2013 - Audra R., Bethleham, GA
"Had a fun week
WE stayed in Room 502, we arrived early and our room was ready and we were able to check in early, which was great. The girl at the rental property was extremely nice and accomadating. The Room had everything we needed for 5 days. Great view, the included chair rental was great, and 7 dollars a day more for each chair was very reasonable. (we have paid up to 25 dollars a day for 2 chairs in Destin in previous years.) Parking was tight, and pool was small but who wants a pool when you have the Gulf. Our only disappointment was we booked the Capt. Nemo dolphin excursion using the free comp ticket on our last night that comes with the room, only to arrive at the dock to have our cruise canceled by a broken throttle. We scurried down the dock to find the Sea Blaster to see if they would honor the discount, only to find the boat was already backing out . We found the Sea Quest dolphin excursion that was fantastic, but we lost the free comp ticket that wasn’t allowed with this company, so we had to pay for 5 full tickets instead of 4. Otherwise …we look forward to staying there again next year! Thanks to the owners for 502 for a great room!"
Jul 29, 2013 - Robert A., Snellville, GA
"Fabulous experience
Our experience and vacation were great! Check-in took about 5 minutes, unit was ready and clean. Perfect view both front (the bay) and back. Loved waking up with a view of the beach and water! Would have extended our stay, but unit was already booked for next occupants."
Jun 24, 2013 - Joanna K., Murfreesboro, TN
"First Family Vacation
The ocean view was spectacular. The condo was very spacious and comfortable. We would definitely stay here again!"
Jun 19, 2013 - Catherine S., Fenton, MO
"BEACHES
Very nice place, the pool was not the best, but we were busy on the beach anyway, however I was charged 1,163.24 and I had called because there was an error in that charge for travel insurance, I was supposed to have an E-mail of the change but have not received one. Hopefully you will have properties for us in the future, as we LOVE it down in FWB."
May 25, 2013 - Wesley H., Red Wing, Mn
"Awesome!
We had an amazing vacation and will be back next year. The only negative was that there were people smoking on their balconies around us so that we couldn't sit on our balcony due to the nasty smell! Also, the same people were smoking on the beach and throwing their cigarette butts in the ocean. That made me very angry and sad. Other than that, we had a blast!"
Oct 01, 2012 - Andrea B., McDonough, GA
"Awesome Location
We had the best vacation every, the condo was clean when we arrived. The beach was beautiful the great. This was the first time my girls have every been to the beach and they absolutely loved it. All of the food location were in a great place to the shopping areas. Also down near at the boardwalk there is food locations as well."
Aug 03, 2012 - Stephanie M., Conway, AR
"Can't Wait to Return
Excellent! Can't wait to return and try to book 502 again. Very clean and nicely decorated. Very comfortable. "
Jul 20, 2012 - , Bella Vista, AR
"Great time!
My daughters and their children stayed in this condo. Everything great except the elevator not working on Sunday and Monday when we had to leave."
Jun 28, 2012 - Darla T., Grand Cane, LA
"bad experience with brooks and shorey
I was treated very badly by the staff at Brooks Shorey.They got my vacation off to a very bad start by arguing with them for days about my discount of 10% for being a previous customer!They couldn't find my name in their computer,so they said I had never stayed with them before!!! Very unprofesstionl!!!!"
May 21, 2012 - Patsy B., Chattanooga, TN
"Wonderful Winter
We loved our experience for the second consecutive year in this unit. "
Mar 31, 2012 - Jim C., Dublin, OH
"Had to Pay, Did Not Get to Play
I reserved this property and within 24 hours had to cancel. I was charged the full amount anyway and was told there wasn't even a partial refund. I never received the confirmation call I was suppose to receive. I have never heard of a company that didn't
give a grace period to change your mind. I will not reserve a place from this company again. I am stuck paying for a vacation I did not get to go on."
Sep 07, 2011 - david w., hayden, al
"Murphy Review
We enjoyed our stay! Thank you! "
Sep 02, 2011 - James M., Flint, Texas
"Vacation stay at the Palms
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Aug 17, 2011 - John H., Mary Esther, FL
"Perfect Vacation
We had a wonderful vacation. The Palms #502, Fort Walton Beach, FL, was just beautiful. The beach view is AWESOME!!!
We will return.."
Jul 25, 2011 - , Benton, Arkansas
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Very happy and satisfied in every way possible. All 5's !! Thank you very much!"
May 04, 2011 - Diane F., Acworth, GA
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We come to the Palms through your business every year (for more than 10 years) This year, they jack hammered up tile in the next door unit for more than two days and there was pounding for the rest of the stay. The condo assoc should have known of this work, and if it did, Brooks and Shorey should have also. As dedicated customers, we were very disappointed."
Apr 25, 2011 - Matthew M., Anderson, Indiana
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Aug 18, 2010 - Patti M., Columbus, Ms
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my condo was very nicely furnished and well maintained. The view was great as well. It was the building that I would not recommend as there was no social area to meet other guests. The pool was too cold and windy and no exercise rm or other common area. If I were to come to Ft.Walton again, I would not stay in this building. It was however a lovely condo. No complaints there."
Mar 18, 2010 - Martie F., Libertyville, IL
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Beautiful condo and view. Will stay again."
Sep 09, 2009 - Anita K., Marietta, GA
" I would recommend the Palms and plan to come again, but not to condo 502. .
This condo needs to buy a few light bulbs. Not enough light, not enough working bulbs, and those working were very low watts. At least six bulbs were burnt out. The fold out couch/bed was a torture rack. Needs to be replaced with a more comfortable bed/couch."
Aug 03, 2009 - , Huntsville, AL
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Was just the right size condo for our family of 5. I enjoyed everything about the condo except the rental fee. I thought about the amount we spent several times before, during and now after our trip to Ft Walton. We are a midddle class family two working parents and this is the first time in 4 years that we have been back to Florida. It is so expensive to stay at a condo on the beach. All in all it was worth it and maybe we will be able to come back sooner than 4 years from now. Thanks to the owners who are willing to share the place with everyone."
Jun 22, 2009 - Donna C., Indianapolis, IN
"Very nice condo
The condo was very nice and clean. We liked the easy access to the beach and the covered parking. "
Jun 12, 2009 - Kimberly E., Baton Rouge, LA
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Feb 03, 2009 - Helmuth R., Warner Robins, GA
" The rental was great. No complaints.
Only problem was we left early. Hurricane Gustav was threatening out in the gulf and with the warnings of tropical storms and flood warnings we decided we should leave early. So sadly we missed out on two of our days there. We will be back sometime in the future I hope, just will try to avoid the hurricane season. I will be happy to recommend your rental property to others."
Sep 29, 2008 - Curtis C., Centerville, Ga
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After coming back from the beach we found three large cockroaches around refrigerator, since my wife always reacts to them screaming and running, it was a big deal for everybody trying to kill them. "
Aug 14, 2008 - , LAWRENCEVILLE, GA
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Parking was tight due to the painting going on!!"
Jun 03, 2008 - , Ft Walton Beach, FL
"Palms 502, 19~30MAR08
Bath (sink) drains were very slow to drain. Was working and didn't get to enjoy the beach as I would on vacation. Government rates."
Apr 09, 2008 - Barry C., Harvest, AL
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